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Looking Ahead in Healthcare

  • Practices are searching for ways to increase their operating efficiencies as well as patient engagement.
  • Practices and hospitals are being mandated to use automated patient communications.
  • Meaningful use regulations are being rolled out to improve quality, safety, efficiency, reduce health disparities, engage patients and their families, improve care coordination, maintain privacy and security of patient health information, and monitor population and public health.
  • Patient satisfaction scores are now linked to reimbursement rates.
  • Hospitals are quickly trying to reduce the number of readmissions which is tied to funding.

As the healthcare landscape evolves through regulations and other market factors, so will our ability to help practices directly affected by these changes.

Increase office staff efficiency, avoid no-shows and improve patient health and satisfaction.

  • Appointment reminders/RSVP
  • Patient satisfaction surveys
  • Patient wait-time surveys
  • Payment reminders
  • Insurance expiration notifications
  • Wellness check-up reminders
  • Screening reminders
  • Testing reminders
  • Health tips/patient education
  • Seminar/event promotion
  • Shift worker/nurse staffing
  • Training & certification testing
  • Internal communications
  • Text-in to receive callback from office
  • Prescription refills (via SMS or Voice)
  • Certification or recertification via picture (MMS)
  • Reminder to schedule or re-schedule appointments
  • Behavioral analytics

Increase patient compliance with discharge plans, decrease costly readmissions, and improve patient.

  • Discharge instructions
  • Diagnosis information
  • Post-op/post-discharge follow-up calls
  • Links to instructional/educational videos
  • Referral information
  • Medication reminders/medication usage reminders
  • Health tips/patient education
  • Shift worker/nurse staffing
  • Patient surveys via phone call and/or text message
  • Behavioral analytics

Increase office staff efficiency, avoid no-shows and improve patient health and satisfaction.

  • Appointment reminders (with RSVP)
  • Patient satisfaction surveys
  • Reminders to schedule appointments (annual exams, flu shots, mammograms, etc.)
  • Payment reminders
  • Insurance expiration notifications
  • Wellness reminders (ex. weight loss)
  • Health tips/patient education
  • Prescription refills
  • Text-in to receive call from office
  • Reminder to re-schedule a cancelled or missed appointment
  • Patient diary/log (medication, behavior, etc.)
  • Medication pickup reminders/ usage reminders
  • Thank you/patient appreciation
  • Waitlist functionality for patients
  • Seminar/event promotion notification

Increase office staff efficiency, improve patient flow and patient and provider satisfaction.

  • Appointment reminders/RSVP
  • Patient satisfaction surveys
  • Patient wait-time surveys
  • Payment Reminders
  • Insurance expiration notifications
  • Reminder to schedule an appointment
  • Alert patient when results have been sent to physician
  • Logistics for drop off/pick up
    – Text-in milestone logging
    – Drive log reports
    – Alert providers of schedule
  • Shift worker staffing

Save Staff time and contact patients in a timely manner.

  • Pharmacies
    • Prescription refills (via SMS or Voice)
    • Medication reminders/medication usage reminders
    • Medication pick-up reminders
    • Automatically re-order prescriptions by phone or text
    • Insurance expiration notifications
  • Healthcare Staffing (Nurses, Therapists, etc)
    • Optimize staff time and avoid missed appointments
    • Assignment reminders
    • Appointment information: links to Google Maps, etc.
    • Certification testing
    • Shift worker/nurse staffing

Make events more successful by engaging your audience with event reminders and vendor promotions.

  • Event announcements and reminders
  • Promotions of services
  • Referral information
  • Vendor information and promotions
  • Text-in promotions